Customer Care Specialist English Polish

We are looking for a Customer Care Specialist to join our team to help our customers have the best experience using our products and services.

You will be responsible for resolving customer queries, recommending solutions and guiding our customers through our product and service portfolio.

Ultimately, you will help establish our reputation as a company that offers a Premium Customer experience.

In this role you will:

• Manage the relationship with the customer completely from in the communication and negotiation, to the administration in different systems and finally the optimization of the customer information and billing.
• Be the customer advocate within the organization and links to other groups Sales, Supply Chain, Logistics, Service, Credit, Product Quality… to ensure excellent customer experience.
• Take ownership to help the customer, show initiative and take up responsibility.
• Support the full sales cycle of consumables products from order entry to order delivery, including solving delivery and quality challenges, to managing customers account details, updating pay-out, credit limit or requests for new equipment/product… updating your customers proactively until completion of the case
• Execute general administrative tasks linked to the overall after-sales process, maintaining prices per account, preparation and coordination of commercial invoices, and any other required documents to support the customer journey.
• Assist with translations to the regional languages.
• Be a backup for the Technical Support Coordinator when applicable.
• Other duties as applicable.

Desired Qualifications and Experience:

• 2+ years’ experience in a similar function.
• Proficient in Outlook, Word, PowerPoint, Excel.
• Knowledge of CRM system, specifically Salesforce, is an advantage.
• Knowledge of ERP systems is a plus (Infor M3).
• Knowledge of complaint management process is a plus.
• Well-developed interpersonal skills.
• Strong communication, active listening and negotiation skill.
• A passion for helping people.
• Excellent attention to detail and strong follow-up skills.
• Able to exercise sound judgment while handling time sensitive tasks.
• Self-starter with flexibility to meet & manage challenging priorities and deadlines.
• Diploma or Degree in related field.
• English is the corporate language.
• Excellent oral and written communication skills in the languages required for the position.